We are available to our customers Tuesday - Friday from 10am-6pm and on Saturdays from 9am-1pm. The Sweet Stop of RVA is CLOSED for any business on Sundays and Mondays. Our busiest time is Thursday-Saturday, therefore during that time you may experience a delay in response to telephone calls or emails. Our telephone contact number is 804-986-8597.

The first step in retaining our service for an order is to either complete our online order inquiry form, send us an email with your order request to orders@thesweetstopofrva.com, or contact us via telephone at (804) 986-8597. Once we receive your inquiry or email, we will respond as soon as possible to discuss your order details and provide a price for services. We look forward to creating something sweet for you.

To ensure that we have your desired event date available, we recommend securing your order at your earliest convenience. All orders must be placed and paid in full no less than 2 weeks before your event date to avoid a rush fee, and to maximize availability for your date. This allows us ample time to prepare and deliver the perfect confectionery masterpiece for your special occasion. However, keep in mind that for holidays or busy seasons (April - September), we recommend placing your order at least 30-60 days in advance to guarantee availability. If you have any questions or concerns about the ordering process, please don't hesitate to contact us. We're always happy to help.

We understand that life can get busy and unexpected celebrations can arise. However, due to the nature of our business, we need to plan properly when accepting orders, to ensure that we are allotting the necessary time and attention required to create your confectionery masterpiece. We suggest placing your order at least 2 weeks in advance to allow us to properly plan and execute your order to perfection. We always aim to accommodate our clients to the best of our ability, so please don't hesitate to reach out to us if an unexpected celebration has come up. We hare happy to explore possible options with you if available. Remember, the skill that is required for our level of artistry through sugar is no different from other forms of art that require planning, preparation and time to execute. Let's work together in planning to create something special for you that will make you SMILE.

The Sweet Stop Of RVA has a minimum purchase amount of $200 for all orders. We strive to provide high-quality baked goods and exceptional service to our customers. Our minimum purchase amount ensures that we can maintain our standards and provide the best possible experience for our customers. If you have any questions about our minimum purchase amount or any other inquiries, please do not hesitate to contact us. We are always happy to help.

Our cake and desserts are priced based on the number of servings needed and the level of artwork required. All of our cakes are custom designed and artwork pricing may vary. Please note that prices are also subject to change due to inflation of cost of goods as well. For more information on pricing, please contact us directly.

If you have a specific vision in mind that you don't see on our website, please don't hesitate to contact us. Our Master Cake Artist, Raina Washington is always up for a challenge and loves creating unique cakes that reflect your individual style and taste, whether that's a unique flavor combination or a one-of-a-kind design. She will work closely with you to bring your ideas to life and ensure that your cake is everything you envisioned and more. Contact us today to start designing the cake of your dreams.

To retain our services for your desired date, a minimum 50% retainer is required. For orders that are between $200-250, the full payment will be due at the time of booking. We DO NOT guarantee any orders or dates without a fully ratified contract and retainer. We accept payment via credit card that is processed through an invoice that will be sent to you via email when you are ready to proceed. If you have any questions or concerns regarding our payment policy, please don't hesitate to contact us.

All retainers are non-refundable under any circumstance. When you book with The Sweet Stop Of RVA, we guarantee our availability for your desired request. As a specialty cake provider, we value the necessary time required for your request, and our availability becomes limited once retained, which may make us unavailable for another client. Therefore, we do not offer refunds for any cancelled orders. We understand that unforeseen circumstances may arise, and we will work with you to reschedule your order for a future date, if possible. Please reach out to us as soon as possible if you need to make any changes to your order.

The thought of cake may seem simple, but the attention to detail and design of your personalized confectionery masterpiece is extremely complex. There are materials that sometimes need to be ordered and pieces that may need to be made in advance. The retainer payment lets us know that you are serious about your order, and it allows us to get the creative ball rolling. It also helps us cover any expenses incurred during the design and planning process. While the retainer payment is non-refundable, it is applied to the total cost of your order. Thank you for understanding.

The amount of the order rush fee varies based on the details required for your order. The minimum rush fee for an order request made less than 2 weeks prior to the date needed begins at $150. We understand that sometimes things come up last minute, and we will do our best to accommodate your request. However, please keep in mind that rush orders require extra time and resources to fulfill, which is why we need to charge an additional fee. Please note that rush orders are subject to availability and may require additional fees depending on the complexity of the order. If you have any questions about our rush fee policy, please don't hesitate to contact us.

Yes, we do offer cake tastings, however, they are only available for clients who have already retained us for services for wedding cakes, as well as custom sculpted/3D/hyper-realistic cakes that exceed $1k. This is because we prioritize our clients who have already committed to working with us, and we want to ensure that we give them the best possible experience. However, we do offer a variety of cake flavors, and we are confident that you will love them just as much as our existing clients do! We put an adequate amount of time into preparing these tastings, so it is important that they are only offered to those who have already made a commitment to us, and to make sure that we are using our resources efficiently. If you have any questions or concerns, please don't hesitate to contact us.

Yes, we do offer in-person wedding cake consultations and tastings, however, this convenience is only available to clients who have already retained us for wedding cake services. This policy has been set in place because we pride ourselves on prioritizing our clients who have already committed to working with us, and we want to ensure that we give them the best possible experience in making their wedding day special. However, we do offer a variety of cake flavors, and we are confident that you will love them just as much as our past wedding clients have! To date, The Sweet Stop of RVA has serviced over 160 clients in the past 5 years for wedding cakes. If you have any questions or concerns, please don't hesitate to contact us.

At The Sweet Stop Of RVA, we understand that planning an event can be a stressful process, and that is why we make it easy for you to order your perfect cake without requiring an in-person consultation. While we do offer consultations for our wedding cake clients, we’ve found that most of our clients can design their ideal custom cake through phone and email communication alone. Our Master Cake Artist, Raina Washington will work closely with you to understand your vision and create a custom cake that meets your needs. We’ll discuss the details of your order, including flavor, design, and size, to ensure that your cake is exactly what you’re looking for. To get started, simply browse our website to view our cake flavors and design options. Once you’ve discovered the vision for the perfect cake, you can reach us 3 different ways. Feel free to complete our online inquiry request form, email us at orders@TheSweetStopOfRVA.com or give us a call to discuss your needs in more detail. We’re always here to help, and we look forward to creating a confectionery masterpiece for your next event.

The Sweet Stop Of RVA does NOT ship custom cakes, but we do ship our Cake Wasted Cake Jars.

Yes, The Sweet Stop Of RVA does offer delivery service, but there is a delivery fee associated with this convenience. Our delivery fee starts at $50 within a 20 mile radius of our 23231 zip code. For any mileage beyond the 20 mile radius, there will be a $3 per mile fee (round trip) assessed for the additional mileage.

The Sweet Stop Of RVA does not recommend that your custom cake and/or desserts go in the seat or trunk of your vehicle. The trunk of your vehicle is not temperature-controlled and can cause the cake and/or desserts to melt or become damaged during transportation. For the safest transportation, we recommend placing your custom cake and/or desserts on the floor of your vehicle, in the cargo area of an SUV, or on a level surface in the back of a van or truck. If you have any questions or concerns about transporting your custom cake and/or desserts, please feel free to contact us for guidance and recommendations.

Your custom cake from The Sweet Stop Of RVA does not require refrigeration. However, if you are picking up your cake more than 2-3 hours prior to the start of your event, we do recommend that your cake be stored in refrigeration. This will assure the design quality and minimize any damage occurring to your custom cake. The temperature of the cake's environment can be detrimental, so we want to ensure the best possible outcome for your special occasion. Although, we do recommend that your cake remains out of refrigeration at least 2-3 hours prior to serving. This ensures that the cake is at the ideal temperature for serving and tasting its best. We recommend keeping your cake away from direct sunlight and heat sources as well.