FREQUENTLY ASKED QUESTIONS

What are your hours of operation?


We are available to our customers Tuesday - Friday from 10am-6pm and on Saturdays from 9am-1pm. The Sweet Stop is the busiest Thursday-Saturday and therefore you may experience a delay in response to telephone calls or emails during that time. Our telephone contact number is 804-986-8597




How do I place an order?


The first step in placing an order is to complete our online order inquiry form. Upon completing and submitting an inquiry form, you will be contacted by a Sweet Stop team member who will assist in securing your order.




How soon should I place my order?


To assure that The Sweet Stop has your desired event date available, you want to secure your order at your earliest convenience. All orders must be secured no less than 2 weeks prior to your event date.




Why do you need a two week notice on all orders?


At The Sweet Stop we like to explain to our clients that the artistry that is created through sugar is no different from other forms of art that require planning, preperation and time to execute. To assure that we are alloting your desserts with the time and attention required to make you SMILE, we need to plan properly when accepting your order. Time is of the essence.




Is there a minimum purchase amount?


The Sweet Stop has a minimum purchase amount of $60 for all orders.




How are your cakes/desserts priced?


Our desserts are priced based on servings and the level of artwork. Please note that prices are subject to change due to the nature of our products. All of our desserts are custom designed and artwork pricing may vary.




Is it possible to have a cake designed that I don't see on your website?


Absolutely. The photographs that you see in our galleries are just a few of the many cakes that we have created. We never want any of our clients to have the same identical custom cake to any of our other clients. Your design ideas are endless and we can work with you to create and personalize the perfect cake just for YOU!




What is required to secure an order?


To secure your event date and your order, a 50% retainer security deposit is required. We DO NOT guaruntee any orders or dates without a retainer security deposit being made.




Are the retainer security depsoits refundable?


All retainer security deposits are non-refundable under any circumstances. We ask that our clients please make certain that you understand the policy and order guidelines before making the payment for your retainer security deposit.




Why is a retainer security deposit required?


While the thought of cake seems simple, the attention to detail and design of your personalized sugar masterpiece is extremely complex. There are materials that sometimes need to be ordered, pieces that need to be made in advance and often it's even the act of us turning down another client(s) because we want to ensure that your order is completed to the highest standard. The retainer security deposit lets us know that you are serious about your order and allows us to get the ball rolling on completing your edible artistry.




Today is Monday and I just decided to have a dinner party on Friday. Is it possible to place an order?


All cake orders require a minimum 2 week notice. Should we have availability to accommodate you with other desserts (i.e. cupcakes, cakepops, etc.) for your event date, we will review your request at that time, but there WILL be a rush fee added to your order. If we are completely committed to other clients for your weekend, we will let you know. Please note, even with the exception to review last minute order requests for other desserts, it cannnot be guarunteed if you are not within the proper time frame.




How much is the order rush fee?


The amount of the order rush fee varies based on the details of your order. The minimum rush fee amount will be no less than $25.




Do you offer tastings?


The Sweet Stop only offers tastings with conslutations. During a consultation you will have the opportunity to taste several of our delicious cake flavors.




Is there a consultation fee?


There is a non-refundable $35 consultation and tasting service fee. If you choose to move forward with the service of The Sweet Stop, your consultation fee will be applied to your order. When you are ready to schedule your consultation, you will be sent an invoice for the consultation and tasting service fee. Your paid invoice will secure your appointment date and time on our calendar. We ask that you please keep in mind that cake samples are prepared specifically for you. We ask for the courtesy of a 48 hours notice if your appointment needs to be rescheduled. Cancellations without the appropriate notice will be subject to an additional fee in order to rebook the appointment for a new date and time.




Do I need to schedule a consultation to order a custom cake?


The Sweet Stop does not require a consultation for any of our products and services other than wedding cakes. Should you decide that you would like a consultation for products and services outside of a wedding cake, we are happy to schedule that with you. There will be a $35 non-refundable consultation fee assessed.




Do you ship cakes?


The Sweet Stop does NOT ship cakes. We only offer shipping for our products under our Petite Sweets product line.




Do you deliver?


Yes, The Sweet Stop does offer delievry, but there is a delivery fee associated. Delivery fees start off at $45 within a 15 mile radius and increase with the distance.




Can I put my cake in the seat of my car or in the trunk?


The Sweet Stop does not reccomend that your desserts go in the seats or trunk of your vehicle. The seats of your vehicle are slanted and your desserts should always remain on a "FLAT" surface. The trunk of your car is also not reccomended as you are unable to view your desserts while driving.




Should I refrigerate my cake?


The Sweet Stop reccomends that you refrigerate your cake to assure freshness.





CONTACT

 

orders@thesweetstopofrva.com

804-986-8597

 

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