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smile@thesweetstopofrva.com

804-986-8597

 

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ORDER POLICY & TERMS AND CONDITIONS

ORDER POLICY

The Sweet Stop requires a 50% retainer security deposit to confirm your dessert order and your event date on our calendar.  At the time that all details of your order have been finalized, you will then be sent an order invoice via email which will outline all details of your order.  We ask that once you have received your order invoice, that you please review your order invoice for approval and accuracy.  Upon your final approval you will be able to make the payment for the retainer security deposit via credit card online through our online invoicing system.  Please carefully review your invoice to confirm that all of the details of your order are correct before making your payment.  If any corrections need to be made, please let us know immediately. Upon payment of this invoice you are confirming that your order is correct.  Should you find any inaccuracies with your order details, we ask that you please DO NOT pay the order invoice until the updates have been made.  Once the invoice has been paid you will then have a confirmed and secured order.  If you are picking-up your order, your final payment will be due at the time of pick-up.  If your order is scheduled for delivery, your payment will be due 1 week (7 days) prior to your delivery date.  A final invoice will be sent to you via email for the remaining balance.  If your order is confirmed for shipping, your payment will be due at the time that your order invoice is sent.

All orders placed within 2 weeks (14 days) of your event date require payment in full.   Orders placed beyond 2 weeks (14 days) of your event date require a 50% security retainer deposit.   All monies paid for goods and services are 100% non-refundable. The Sweet Stop will work with you should your event date change (subject to availability), but there are absolutely no refunds on retainer security deposits.  Your  invoiced payment to hold your date is due within 72 hour of receipt of invoice if your order is placed beyond two (2) weeks of your event date.  If your order is needed within two (2) weeks of you receiving your invoice, payment is due immediately.  All invoices not paid within the outlined time frame as listed above are subject to cancellation without notice. No order is secured without a minimum of a 50% deposit. 

ORDER POLICY

The Sweet Stop requires a 50% retainer security deposit to confirm your dessert order and your event date on our calendar.  Your initial 50% retainer security deposit is required to reserve your event date and constitutes a contract for services to be rendered on your behalf. At the time that all details of your order have been finalized, you will then be sent an order invoice via email which will outline all details of your order.  We ask that once you have received your order invoice, that you please review your order invoice for approval and accuracy.  Upon your final approval you will be able to make the payment for the retainer security deposit via credit card through our online invoicing system.  Please carefully review your invoice to confirm that all of the details of your order are correct before making your payment.  If any corrections need to be made, please let us know immediately. Upon payment of this invoice you are confirming that your order is correct.  Should you find any inaccuracies with your order details, we ask that you please DO NOT pay the order invoice until the updates have been made.  Once the invoice has been paid you will then have a confirmed and secured order for your desired date.  If you are picking-up your order, your final payment will be due at the time of pick-up.  If your order is scheduled for delivery, your payment will be due 1 week (7 days) prior to your delivery date.  A final invoice will be sent to you via email for the remaining balance if you have a delivery scheduled.  If your order is confirmed for shipping, your payment will be due at the time that your order invoice is sent.

All orders placed within 2 weeks (14 days) of your event date require payment in full.   Orders placed beyond 2 weeks (14 days) of your event date require a 50% security retainer deposit.   All monies paid for goods and services are 100% non-refundable. The Sweet Stop will work with you should your event date change (subject to availability), but there are absolutely no refunds on retainer security deposits under any circumstances.  The payment to secure your order is due within 48 hours (2 days) of receipt of invoice if your order is placed beyond 2 weeks (14 days) of your event date.  If your order is needed 2 weeks (14 days) of you receiving your invoice, payment will be due IMMEDIATELY.  All invoices not paid within the outlined time frame as listed above are subject to cancellation without any further notice. No order is secured without a minimum of a 50% deposit. 

CANCELLATION POLICY

In the event of cancellation, payments and retainers are non-refundable and will NOT be issued under any circumstances. If cancellations are made within 90 days, on a case by case basis, The Sweet Stop, LLC will consider any monies paid to be transferable to a new order date based on availability within a 30-45 day time period per The Sweet Stop’s discretion.  The Sweet Stop, LLC reserves the right to cancel your order which will result in forfeiting any monies paid if availability for a future event date is not available and you do not wish to proceed with your original event date. All changes and cancellations will be done in writing to assure that all parties are aware of all actions based on the above mentioned terms.

COLOR MATCHING POLICY

If you are looking for exact color matching for your desserts, we ask that you provide a fabric swatch, strand of ribbon, etc. in the color shade that you are requesting for your order to assure that we are able to match your event color as much as possible. We will do our best to match the color within 3 shades (darker or lighter). With edible products and food grade dyes, exact color matches are sometimes difficult to achieve. Please be aware that dark colors may sometimes taste a little bitter, and may stain teeth, clothing, etc.

DELIVERY POLICY

Delivery charges begin at $45 (within a 15 mile radius) and is included with your total order balance and is due as part of your 50% retainer security deposit. Once a delivery time is agreed upon, The Sweet Stop, LLC will honor that specific time with a 15 minute window before and after the agreed upon time. Upon delivery, if you are not available or the venue is not ready for set-up per the order contract agreed upon time, The Sweet Stop, LLC reserves the right to leave your cake/desserts at the responsibility of the venue (we will have them sign a waiver) or we will take the product with us and you will be responsible for arranging pick-up at our availability. 

PICK-UP  POLICY

Once a pick-up time is agreed upon, if you are unable to pick-up your order at that time (within a 15-20-minute window from agreed upon time), you will be assessed a $25 late fee that will be due before releasing your order.  If The Sweet Stop has other scheduled commitments that conflict with your original pick-up time and no prior arrangements were made at least 24 hours prior to your pick-up time, you will have to confirm a new pick-up time based on The Sweet Stop’s availability.  If an emergency delivery is requested the day of your event because you are unable to pick up your order at the previously agreed upon time, your items may not be delivered on time for your event due to the last-minute request.  The same day emergency delivery fee is $75 (within a 15 mile radius) and will be due and expected at the time of delivery or your order will not be released.  We do NOT offer any same day emergency deliveries for any orders outside of the 15 mile radius.

 

*** For all customers purchasing any form of a tiered cake; if you decide to decline delivery of your cake, please take note that you are picking your cake up at your own risk. The Sweet Stop will not be responsible or held liable for any occurrences with your cake once your cake is in your possession.  The Sweet Stop will be released from all liability at that point.***

We ask that you please take the time to take your cake order, my time, and my other client’s time into consideration when scheduled delivery times are set.

SHIPPING  POLICY

The Sweet Stop offers shipping only on products in our Petite Sweets Product Line, as long as you meet the minimum purchase requirement amount of $60.  We currently offer shipping to physical addresses only for areas in Virginia, DC/Maryland, and North Carolina.  We do not ship to P.O. Boxes or APOs.  Shipping costs associated with your order is determined on your specific shipping details, but will be a minimum of $20. All packages are shipped via UPS for next day delivery.   Saturday delivery is available for an additional surcharge. There are no options available for shipments to arrive on Sundays or Mondays. Please contact us for additional information related to your shipping needs.

The Sweet Stop does not require a signature upon delivery of any order; however, due the contents of the package being a perishable item, it is best to have someone available to for delivery.  The Sweet Stop is unable to guarantee delivery if the address provided is not correct or for shipping delays resulting from inclement weather. The Sweet Stop will provide you with a UPS tracking number which will be sent via email, as confirmation, once your order has been shipped. 

Thank you for your business.